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812350A Enterprise Systems, 4 ECTS cr 
Code 812350A  Validity 01.08.2011 -
Name Enterprise Systems  Abbreviation Enterprise Syst 
Scope4 ECTS cr   
Type Intermediate Studies Discipline3259 Information Processing Science 
  Grading1 - 5, pass, fail 
Unit Information Processing Science DP 

Michael Oduor 

ECTS Credits 

4 ECTS credits/108 hours of work

Language of instruction 



1st year of Master’s and GS3D studies, spring semester, period 4

Learning outcomes 

After completing the course, the student:

•    Is able to evaluate the processes used in a competitive environment;
•    Is able to describe how processes integrate the internal functions of the firm and al-low the firm to interact with its environment;
•    Is able to recognise, model, and improve processes to achieve efficiency and com-pliance objectives;
•    Understands the role of ERP, SCM, and CRM systems etc. as components of the enterprise architecture;
•    Understands process development and lifecycle management;
•    Is able to explain the impact of automation on work practices.


1.    A strategic view of processes; concepts of organisational efficiency and effective-ness;
2.    Integrating the functional areas of the organisation;
3.    Relating processes to the financial, customer, and product-oriented goals of the firm;
4.    Supply chain management (SCM);
5.    Customer relationship management CRM);
6.    Enterprise management systems (ERP);
7.    Collaborative systems;
8.    Knowledge management systems.

Learning activities and teaching methods 

The overall workload for each student in this course is 108 hours. The distribution of this 105-hour workload amongst the different parts of the course will be announced on the course webpage before the course starts.

Target group 


Prerequisites and co-requisites 

Understanding of the software business, business process modelling, legacy information systems and basics of accounting helps.

Recommended optional programme components 


Recommended or required reading 

Refer to the course webpages

Assessment methods and criteria 

Participation in lectures/exercises/seminars, course assignments, exam.




Person responsible 

Marjo Tiikkaja

Working life cooperation 



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